How do I place an order?

Ordering online from LOVE OF QUEEN is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your bag at any time by clicking on the ‘Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping bag, you can either continue shopping or continue to checkout and place your order.

How do I checkout?

Uma usuphethe izinto ozifunayo ku-Bag yakho, mane uchofoze inkinobho ethi 'Hlola'. Khona-ke uzobe ususwe ukuba ungene ngemvume ku-akhawunti yakho noma wenze i-akhawunti. Okulandelayo, khetha indlela oyithandayo yokuthumela bese ufaka noma yimiphi amakhodi esaphulelo noma ama-credit vouchers ongafuna ukuyisebenzisa. Ekugcineni, uzoqondiswa ekuqedeni ukukhokha. I-imeyili yokuqinisekisa izothunyelwa ekhelini lakho le-imeyili elibhalisiwe eliqukethe okuqukethwe kwe-oda yakho!

Ngisanda kufaka i-oda. Uphi i-imeyili yami yokuqinisekisa?

Sicela uvumele amahora we-24 ukuze i-imeyili yakho yokuqinisekisa itholakale ebhokisini lakho lokungenayo le-imeyli elibhalisiwe. Sincoma ukuhlola ifolda yakho ye-Junk / Spam yakho. Uma ungatholi i-imeyili yokuqinisekisa ngaphakathi kwalesi sakhiwo sesikhathi, mane uthumele i-imeyili kithi.

I’m unable to place my order. What do I do?

Uma umlayezo wephutha uqhubeka ukwenzeka kwinqubo yakho yokuhlola, kaningi kunenkinga yekhadi lesikweletu, noma isici ngekheli lokukhokha noma lokuthumela ozama ukuyisebenzisa. Ukuze ulungise leli phutha, zama ukuphinda uphinde ufake amagama namakheli kulwazi lakho lokukhokha noma lokuthumela. Uma umlayezo wephutha uqhubeka uqhubeka, sicela u-imeyli kithi.

Uthole i-oda engisanda kubeka?

Ngemuva kokubeka i-oda lakho ku-loveofqueen.com, i-imeyili yokuqinisekisa izothunyelwa ekhelini lakho le-imeyili uma selicutshungulwe. Uma ungatholi i-imeyili yokuqinisekisa noma i-oda lakho alibonakali ekhasini lakho le-akhawunti, sicela ubhale i-imeyili kithi.

Ngingakwazi ukukhansela / ukwenza izinguquko ku-oda engisanda kubeka?

Kungenzeka ukuthi wenze ushintsho ku-oda lakho ngaphakathi kwamahora we-3 wokubeka futhi uma i-oda ingazange lisetshenziswe. Senza izinqubo ngokushesha, ngakho izinguquko nokukhansela akukwazi ukugcwaliseka ngaso sonke isikhathi. Kumele usibhale masinyane ushintsho lwakho / imininingwane yokucela ukukhansela ifakwe ku-imeyili. Lokhu kuzonciphisa ukulibaziseka kokucubungula nge-oda yakho ngenxa yokwenza izinguquko.

Ngingayithuthukisa kanjani ikheli lami lokukhokha?

Kungenzeka ukubuyekeza ikheli lakho lokukhokha ngokungena ku-akhawunti yakho bese ukhetha ithebhu 'I-Akhawunti Yami' ekhoneni eliphezulu ngakwesokudla. Qhubekela kuthebhu ethi 'Imininingwane' lapho ungakwazi khona ukuvuselela ikheli lakho lokukhokha njengoba kudingeka. Sicela uqaphele ukuthi ukushintsha ikheli lakho lokukhokha akubuyekezi ikheli lakho lokuthumela. Zonke izinguquko zekheli lokuthumela kufanele zenziwe ngaphakathi kwehora le-1 lomyalelo obekwa nge-imeyili usitshele izinguquko ekhelini lakho lokuthumela kuphela kuphela uma i-oda lakho lingathunyelwa.

Uneshadi lesayizi?

Zonke ubukhulu bezingubo zethu zihambisana netafula elijwayelekile le-US njengobukhulu Ishadi lokubamba.Ukuze ukhethe usayizi ofanele, ungakala ucezu lwezingubo ozigqoke ngezinto ezifanayo. Isibonelo, uma ingubo yenziwe ngezinto ezibonakalayo, ungakwazi ukulinganisa izingubo zokugqoka ngezinto ezithintekayo. Uma unemibuzo ethile mayelana nosayizi, sicela usithumele i-imeyili.

Kubonakala sengathi ikhadi lami likhokhiswe kabili. Kungani?

Okungenzeka ukuthi ubona ukugunyazwa. Lokhu kuyindlela ejwayelekile yokuphathwa kwekhadi lokuthenga ngesikweletu ukuze kuqinisekiswe ukuthi imali ekhona neqiniso le-akhawunti. Lokhu kugunyazwa kuzosula futhi uzobona inkokhelo eyodwa ye-oda oyifakile. Sicela uqaphele ukuthi ibhange lakho lingathatha amahora angu-48 ukususa ukugunyazwa. Uma udinga usizo lokusheshisa inqubo ungaxhumana nebhange elikhishwayo ekhadini lakho lesikweletu.

Please only click the ‘Place Order’ button once during checkout to avoid duplicate orders being placed.

Ngingakwazi ukukhansela i-oda lami ngaphandle kokukhokhiswa?

Yonke imiyalo ekhanseliwe ngaphambi kokuba ithunyelwe izobuyiselwa ekhadini lakho lesikweletu. Ngeshwa, asikwazi ukukhansela i-oda ngemuva kokuthi sesithunyelwe.

Kungani kufanele ngidale i-akhawunti?

Creating an account with loveofqueen allows you to purchase items, manage your shopping cart, create your wish list, and receive our newsletter! The loveofqueen newsletter notifies you of all of our latest arrivals, upcoming promotions and other exclusive offers. To ensure that you do not miss out on any new arrivals or special discounts.

Ngingabheka kanjani isimo se-oda lami?

Vele ungene ngemvume ku-akhawunti yakho bese ukhetha "Buka isimo sami se-oda". Ngokwenza lokhu, ungabheka isimo se-oda lakho bese ubona ukuthi iphakethe lakho lithunyelwe yini.

Uphi i-oda yami? Angizange ngithole okwamanje?

Uzothola i-imeyili yokuqinisekisa uma i-oda lakho lithunyelwe ngolwazi lwakho lokulandela. Uma ungatholi i-imeyili yokuqinisekisa yokuthumela, sicela uhlole ifolda yakho ye-Junk Mail noma Spam, njengoba kungenzeka ukuthi yamukelwe khona.

please allow 7-15 business days from the date of shipment for your parcel to arrive. Business days do not include weekends or national public holidays and the delivery time frame excludes delays caused during international custom’s processing.


The tracking number for my number isn’t showing any tracking updates. Where is it?

Tracking updates are only available for certain countries. Please allow ample time for your parcel to be processed through your national customs department before you can expect tracking updates to appear on your national postal service website. Please contact your local post office for further details if tracking is not available online in your destination country.

Kuthiwani uma into engiyithandayo ingathengiswa ngosayizi wami?

Ungavame ukuphequlula esitolo sethu, ngoba uma izinto ezilodwa zithengisa kahle, singangezela ubuningi bokugcina.

Ngingumthengisi, ngingathanda ukuthenga izingcezu eziningi zento yakho, yimuphi inani lentengo?

Sawubona, ngiyabonga ngokubuza kwakho, uma ungathanda ukuthenga inani elikhulu, sicela uthumele i-imeyili kithi, sizokunikeza intengo engcono, siyabonga!

Uzophendula nini umbuzo wami?

Wonke ama-imeyili azophendulwa phakathi nosuku lwebhizinisi le-1. Uma ungatholi impendulo yethu, sicela uphinde uthumele i-imeyili ngomusa futhi sizokuphendula ngokushesha ngangokunokwenzeka.

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